Locate

Cross-Channel Inventory Broker Solution

The ability to satisfy consumer expectations in a cross-channel environment is not only crucial to maintaining brand loyalty, but to maximizing revenues and profit margins. Completing a transaction at the point of service hinges on merchandise availability or your ability to provide alternative delivery options to your customer in real-time if the merchandise is out of stock.

 

Inventory availability across the enterprise

MICROS-Retail Locate provides real-time visibility of inventory availability across all sales channels and distribution centers from any point of service. With Locate, sales associates are empowered with the knowledge to complete the transaction immediately, even if the merchandise is out of stock in that particular point-of-service. And with a chainwide view of inventory at their fingertips, sales associates can quickly and easily propose delivery alternatives, such as direct shipment to the customer from another location or even schedule an in-store pick-up.

 

MICROS-Retail Locate delivers real benefits in real time:

• Expedite the checkout process with enterprise visibility of inventory information
• Eliminate time consuming store-to-store calls to locate merchandise
• Reduce call time in contact centers with real-time access to inventory information
• Close more transactions and increase sales
• Lower inventory management costs
• Increase opportunity for add-on sales with in-store pick-up option
• Improve customer loyalty and satisfaction

Easy configuration and connection

The Locate software solutionconnects disparate inventory sources and integrates easily with your existing retail software applications. With real-time, rules-based flexibility, Locate is easily adaptable to your business processes. For instance, you can configure the default selections for fulfillment from other stores or warehouse locations based on customized criteria such as highest inventory levels or closest store. And because it is in sync with the way you do business, Locate improves chainwide administrative efficiency.

 

See how MICROS-Retail Locate will help you deliver an exceptional customer experience. Download the data sheet here. You can also view a Locate demonstration and web seminar here.

 

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