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CWDirect

Order Management and Cross-channel Retailing

To fully integrate your cross-channel retail operations and present a truly seamless customer experience, you must be capable of achieving a consistent view of inventory, customer data, transactions, vendors, suppliers, orders, and pricing.

 

CWDirect is a powerful software solution that enables cross-channel retailers to access a unified view of customer activity across all points-of-touch, whether they transact from stores, Web, catalog, call center, kiosk, or mobile devices. CWDirect’s integrated suite of applications manages the entire transaction life cycle — from informing and attracting customers to order capture, fulfillment and customer service. The software enables the true multi-channel experience, allowing retailers to uncover new revenue and growth opportunities, improve customer relationships, and increase profitability.

  • Streamline order management and fulfillment
  • Integrate marketing, customer transaction, and customer service channels
  • Leverage real-time operational visibility and access to customer transaction data
  • Customize and automate workflow for event management
  • Support customer self-service, including order changes, tracking, and return authorizations
  • Integrate with leading retail/distribution applications, including: logistics, finance, tax reporting, and credit card authorization
  • Proven zero-defect performance in high-traffic environments

Streamline operations and delight your customers

CWDirect offers a robust, scalable architecture that streamlines the order management, fulfillment, and customer service operations for retailers that process hundreds of thousands to millions of transactions per year. In addition to enhancing the customer experience and increasing customer satisfaction, Direct is designed to help reduce operating costs, facilitate better decision making, and accelerate time-to-market for new products.

 

See how CWDirect delivers true cross-channel retail management across all customer touch points. Download the data sheet.