Grow Through Web, Mobile, and Call Center Channels

Integrated best-of-breed direct commerce technologies from MICROS-Retail give you an edge in capturing market share and enhancing operational efficiency: Cutting-edge eCommerce software including Web 2.0 tools; a feature-rich OMS solution that integrates your call center and website; a cross-channel inventory broker to share information with your stores; and a multi-channel CRM/loyalty solution. Our eCommerce business consulting, website design and support services, and managed services extend your effectiveness and drive results.

Integrated solutions support direct commerce transactions

• Powerful website software helps you build site traffic, motivate visitors to linger and buy, and efficiently capture transactions.
• Order management capabilities ensure accurate, timely fulfillment of orders and the flexibility to easily adjust orders before, during or after a transaction has been completed.
• Integrated CRM, loyalty and stored value solutions let you track and manage customer relationships, reward purchasing behavior, and precisely target demographic groups with tailored offers.
• Merchandise and supplier management allows you to efficiently manage information exchange, transactions, and drop-shipping arrangements with all your suppliers.
• Business analytics enhance decision-making by giving you the tools to measure and fine-tune the effectiveness and efficiency of your operations including inventory, suppliers, staffing, and growth initiatives.

Benefits

• Extensive ease-of-use features help maximize convenience and efficiency
• Flexiblity to tailor the system to support customer-friendly policies
• Streamline business processes
• Allow your employees to work more productively, effectively, and self-sufficiently
• Complete visibility into your direct commerce operations
• Modularly deploy only the capabilities you need today and easily enhance your environment over time