Evolving with the Retail Marketplace

With roots that extend more than 30 years, and established as a whole in 2007, MICROS unites—under one powerhouse brand—the collective expertise and resources of several leaders in cross-channel retailing including Datavantage, CommercialWare, Fry, eOne Group, RedSky IT and Torex. MICROS connects the dots for cross-channel commerce by developing solutions for all your channels, enabling cross-channel sales and allowing you to share information without barriers. Furthermore, the solutions are written so that they easily integrate with legacy systems.

The evolution to one organization delivering an end-to-end, multi-channel solution suite was accelerated by several factors such as strategic partnerships, a shared vision for cross-channel retailing, complementary technology and capabilities, and a seasoned management team with a long track record of success.

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  Jeremy Grunzweig

  Chief Operating Officer

  Jeremy is responsible for ensuring that the MICROS customer base receives world class support from all service divisions: Development, Quality Assurance, Project Management, Technical Services, Managed Services, Call Center, Warehouse, Staging, and Depot Services. He joined MICROS in 2004 as the Director of Professional Services, bringing with him extensive experience in Technology Services and Strategic Consulting in the United States and the UK gained during his years with Accenture and Bond Technologies. Jeremy is a graduate of Cornell University with a degree in Applied Economics and Business Management.

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  Jane Cannon

  Chief Technology Officer

  Jane is focused on defining the strategic direction, management, development and delivery of all MICROS products. As a senior member of the management team, Jane has been leading the Datavantage/CommercialWare/Fry/eOne product integration and transformation into an integrated MICROS suite to serve the global market. Jane came to this role with more than 20 years of software industry experience and in-depth knowledge of the retail sector. As COO of CommercialWare, Jane was instrumental in building and delivering successful retail customer applications and was instrumental in growing the business to several million dollars. During her tenure at CommercialWare, Jane held positions in professional services, sales, and support, working her way up to executive management roles.

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  Michael Biliouris

  Executive Vice President, Sales & Marketing

  As executive vice president of sales and marketing, Mike leads the company’s strategies and efforts for all retail sales and marketing activities and has held this position since 2009. He is responsible for growing the company’s business in all market segments and is a member of the company’s executive committee. He has been in the software and technology industry for nearly twenty years and has worked with companies of all sizes and from all industries during his career, and has won several sales awards with multiple companies. Mike takes a very customer-centric approach in all of his interactions and helps companies improve their competitive position through the use of the latest strategies and technologies.

  Prior to his current position, he worked for Oracle Corporation for six years in sales and sales leadership positions. He began his career in 1989 with the Department of Defense in their Cost Report Accounting group. Mike has a BS in Finance and Management from the University of Rhode Island.

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  Louise J. Casamento

  Vice President of Marketing and Customer Relations

  Louise joined MICROS Systems, Inc. in 1999 and has primary responsibility for the MICROS brands around the world. Louise and her team facilitate all aspects of marketing communications including PR, advertising, web, tradeshows, and conferences. Louise has over 13 years experience in Marketing and holds a B.S. degree in Marketing from the University of Nebraska Omaha.

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  Manfred Kaiser

  Vice President Retail – Europe, Africa & Middle East (EAME)

  Manfred is responsible for managing and growing the MICROS retail business across EAME. He leads a cross-country team that delivers sales, implementation, consulting, and support services to existing and potential clients. Involved in the IT Industry since the early 90s, he joined the company in 1993 as Managing Director of the Italian MICROS subsidiary, a position he still holds. Prior to joining MICROS, Manfred worked in several functions in the hotel and tourism industry in Italy, Germany, Austria and Thailand. He holds a degree in Economics and Hotel Management, from the Hotel Management school in Garmisch-Partenkirchen, Germany.

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  Helen Slaven

  Senior Vice President Retail – Europe, Africa & Middle East (EAME)

  Helen is responsible for managing and growing the MICROS retail business across EAME. She leads a cross-country team that delivers sales, implementation, consulting, and support services to existing and potential clients. Helen joined MICROS as part of the acquisition of Torex where she served as Vice President of Retail. Helen has worked in the retail solutions industry for over 20 years previously holding senior positions with BT and IBM.

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  Peggy Pulliam

  Vice President, Delivery Services

  Peggy Pulliam oversees all client work produced in the MICROS North American offices, managing a professional staff of over 150 in the areas of account and project management, information architecture, technical and creative design, production and quality assurance.

  Peggy has extensive experience in the information technology and retailing industries. Before joining MICROS, she was Vice President of Database Solutions at Experian, a direct marketing services company. In that position, she oversaw the delivery of direct marketing database solutions for multi-channel retailers. Earlier in her career, she has held various technology and management related positions such as project manager, program manager and lead engineer.

  Peggy holds an MBA from Vanderbilt University and a B.S. degree in Computer Science from Quincy University.

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  Shelley M. Sappet

  Director - Human Resources

  Drawing on 10 years of executive experience in international and domestic settings, Shelley is responsible for planning and implementing human resources (HR) policies, programs, and practices to support the strategic objectives of the MICROS Retail Solutions Group. Prior to her current role, she managed career development for the company’s Professional Services team, with a focus on enhancing performance management, improving employee retention rates, and increasing customer satisfaction. From 1996 to 2000, she served as a Consultant for Accenture, helping financial institutions and utility companies plan and manage mergers and implementations, streamline processes, and standardize operations. In 2000, she served as a manager with ExperienceLab, helping secure angel-round financing. Shelley holds a B.A. in Economics and Political Science from Stonehill College.