Tech Support That Matches Your Needs

Every retail organization’s support needs are unique and will depend on the type of solution deployed, the size of the supported environment, the availability of skilled IT professionals in-house, budget constraints and service level expectations. To meet varied needs, MICROS offers different levels of support, which can range from baseline services available during normal business hours, up to premium support that’s available 24/7 and is delivered by a team dedicated exclusively to your account.

Technical Support Options:

• Telephone support provided by our product experts
• Rapid response on mission-critical issues
• Proven tools for remote application monitoring and diagnosis
• Close coordination between our customer support centers and country-level resources to ensure seamless handoffs and communication
• Escalation procedures to ensure prompt resolution of challenging support issues
• Software updates, patches, and release notes

Benefits:

• Quickly resolve software problems
• Address application performance issues
• Get the most out of your system’s features and functionality
• We provide the appropriate level of expertise to employees in various roles