Grow Through Web, Mobile, and Call Center Channels
Integrated best-of-breed direct commerce retail technologies from MICROS gives you an edge in capturing market share and enhancing operational efficiency: Cutting-edge e-commerce software including Web 2.0 tools; a feature-rich OMS solution that integrates your call center and website; a cross-channel inventory broker to share information with your stores; and a multi-channel CRM/loyalty solution. Our e-commerce business consulting, website design and support services, and managed services extend your effectiveness and drive results.
Integrated solutions support direct commerce transactions
- Powerful website software helps you build site traffic, motivate visitors to linger and buy, and efficiently capture transactions.
- Order management capabilities ensure accurate, timely fulfillment of orders and the flexibility to easily adjust orders before, during or after a transaction has been completed.
- Integrated CRM, loyalty and stored value solutions let you track and manage customer relationships, reward purchasing behavior, and precisely target demographic groups with tailored offers.
- Merchandise and supplier management allows you to efficiently manage information exchange, transactions, and drop-shipping arrangements with all your suppliers.
- Business analytics enhance decision-making by giving you the tools to measure and fine-tune the effectiveness and efficiency of your operations including inventory, suppliers, staffing, and growth initiatives.
- Extensive ease-of-use features help maximize convenience and efficiency
- Flexiblity to tailor the system to support customer-friendly policies
- Streamline business processes
- Allow your employees to work more productively, effectively, and self-sufficiently
- Complete visibility into your direct commerce operations
- Modularly deploy only the capabilities you need today and easily enhance your environment over time