Product Literature
MICROS-Retail software solutions build your business through improved performance in all your channels: store, web, direct commerce, and mobile. These best-in-class solutions connect the dots for cross-channel commerce.
Analytics Software
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Balance Sales Audit Bulletin
MICROS-Retail’s Balance™ is an exception based sales auditing tool that improves productivity, accountability, and data integrity of your retail operations. Balance improves the speed and efficacy of transactional data audits by identifying daily problem areas for each store. With Balance, you can find the stores with the most grievous problems first, and address those problems directly, rather than relying on random field audits to uncover issues. Balance identifies the erroneous transactions for the sales auditors, and enables them to make the necessary changes to avoid moving poor quality data into financial systems. Balance also has reconciliation tools for bank deposits and other tenders.
Order Management
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CWCollaborate Supply Chain Fulfillment Bulletin
MICROS-Retail’s CWCollaborate provides a highly interactive web-based environment that enables retailers and their supply chain partners to share the purchase, customer, shipping, and delivery information needed to support drop-ship and other third party fulfillment of customer orders—all while maintaining superior customer service. CWCollaborate provides an affordable alternative that installs quickly and requires little support from the IT department.
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CWSerenade Java Order Management Bulletin
CWSerenade™ offers a fully integrated suite of modules for managing all aspects of retail transactions, including order management, fulfillment, warehousing/inventory control, customer service, merchandising, marketing, and finance.
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Integrate Connection Framework Bulletin
MICROS-Retail’s Integrate™ Connection Framework software provides retailers and direct marketers with a sophisticated enterprise application integration tool that allows all MICROS-Retail software solutions to fit seamlessly into the IT landscape of any retail enterprise. Regardless of the interface requirements of the application, Integrate maps and translates the application data into the appropriate MICROS-Retail format. Furthermore, Integrate supports industry standard protocols so it can fit easily into any existing architecture.
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Locate Cross-channel Inventory Broker Bulletin
MICROS-Retail’s Locate Cross-channel Inventory Broker software solution addresses this critical business challenge by providing a gateway for retailers to immediately identify and view inventory availability across all sales channels and distribution centers—at any time, from any point-of-service.
Merchandise and Supplier Management
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Enterprise Merchandising Bulletin
MICROS-Retail’s Enterprise™ Merchandising software provides a real-time platform for the extended distribution chain through a 100% Java-based environment. Enterprise facilitates and integrates merchandise planning, open to buy, purchasing, automated replenishment, inventory receiving, store distribution,and in-store receiving.
eCommerce
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Open Commerce Platform Bulletin
Open Commerce Platform™ (OCP) is the industry-leading direct commerce platform for business-to-consumer, business-to-business, mobile, order management, and call center commerce solutions. Developed by MICROS-Retail, OCP leverages decades of experience from successful implementations for clients such as Cabela’s, Charming Shoppes, Eddie Bauer, Meijer, Vera Bradley, Whirlpool and more..
eOne Web Commerce Bulletin
MICROS-Retail’s eOne Web Commerce solution offers retailers, manufacturers, and distributors the platform and functionality required to be a successful online and cross-channel company. The eOne integrated applications suite provides all of the functionality you need to deliver a world class web site, plus gives you the tools to easily interface with your back office applications.
Mobility
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JTECH Department Store Paging Solutions
The PeopleAlert wireless messaging solution improves the shopping experience for your customers. Immediate, silent, affordable and easy to use, JTECH systems provide the area coverage you require, placing efficient, effective communication at your fingertips. That’s the power of instant communication.
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JTECH Pharmacy Paging Systems
Pharmacy customer paging is a very simple and convenient application for both you and your customers. Handing customers a silent pager when prescriptions are dropped off allows them to shop other areas and departments of your store, knowing that they will be alerted when their script is ready. PeopleAlertTM gives you customer access at the touch of a button.
Loyalty & CRM
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Relate Retail CRM Bulletin
Relate™ Retail CRM software from MICROS-Retail, is a retail specific, customer relationship marketing (CRM) solution that unifies marketing planning and management, while providing the tracking tools your marketing team needs to effectively manage your marketing initiatives. From initial analysis, through implementation, execution, and evaluation of results, Relate lets you build and manage an unlimited number of campaigns and promotional activities from your corporate headquarters to store level. You can manage customer names and histories, operate stored value programs, issue loyalty points, build and stratify segments, and launch and measure targeted campaigns all within one application.
Clienteling Module
The clienteling module empowers high-service retail sales associates to take customer service to the next level and achieve maximum sales productivity. Sales management tools ensure that each customer has a primary point of contact and that high value customer groups are getting the service levels. The associate can easily manage complex client relationships by scheduling appointments, follow-ups and a variety of other tasks. Service data is combined seamlessly with sales data to product accurate and actionable information to help the retailer optimize return on investment. Notable features of this module include:
Data Security
A powerful security framework enables the retailer to protect access to specific customer data within the organization. Data level security allows your associates to maintain the integrity and control of their ’customer book’ while still providing critical customer care statistics in real time to corporate.
Associate Assignment
Assigning customer care responsibility across a rapidly changing sales team can present challenges. Associate Assignment features automated maintenance tools to continually maintain responsibilities with minimum intervention. The system also provides the ability to fine tune assignments to perfectly match each customer with the right associate.
Event Management
Defining, executing and analyzing store events can present a number of challenges. This feature integrates with Relate’s campaign management module to make the process much more streamlined. The system empowers associates to make personal invitations, helps them manage attendance and will provide instant feedback on the results.
POS Software
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miStore Mobile POS Bulletin
miStore Mobile POS provides retailers with greater flexibility to serve customers by operating on Apple iOS devices, such as iPods, iPads and iPhones. miStore offers POS functionality with connectivity to your complete suite of back-of-office applications.
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Store21 Specialty Retail POS Bulletin
Store21® Specialty Retail POS is rich in functionality, yet it is easy to use. It provides your sales personnel with full transaction processing capabilities while allowing them to continue to focus on customers. Through its integrated back office functions, Store21 gives store managers the freedom to work from the sales floor as easily as in an office.
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Tradewind Retail POS Bulletin
Tradewind® Retail POS has the power and resiliency to run higher volume sales and connect to your entire enterprise with astonishing ease. Tradewind helps you manage aggressive volume with exceptional attention to customer satisfaction.
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Xstore Java POS Bulletin
MICROS-Retail’s Xstore™ POS is an elegantly simple solution, yet ultimately flexible, fast, and powerful. More than simply a point-of-sale, it is a complete point-of-service, empowering your staff to provide exemplary service and maintain loyalty among your customers. It also offers a wide range services at the point-of-sale while securing your customer’s sensitive data and helping you comply with industry privacy standards.
Loss Prevention
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XBR Loss Prevention and Store Analytics Bulletin
MICROS-Retail’s XBR® Loss Prevention and Store Analytics solution is the world’s most widely used loss prevention and store data analysis tool. It goes into action quickly, using exception based reporting methods to easily identify, track, and respond to store events—everything from highest sale by an associate to a potentially fraudulent return. It can be used by corporate staff and field personnel alike through flexible access.
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XBR Loss Prevention for Hospitality Bulletin
MICROS-Retail’s XBR® Loss Prevention solution is the world’s most widely used loss prevention and data analysis tool. It goes into action quickly, using exception based reporting methods to easily identify, track, and respond to location-level events—everything from voids and employee meals to closed checks that were reopened. XBR Loss Prevention has an immediate impact on profitability, operational efficiency, and employee productivity.