Product Literature

MICROS software solutions help build your retail business through improved performance in all of your channels: store, web, direct commerce, and mobile. These best-in-class solutions connect the dots for cross-channel commerce.

Point of Sale

  • Xstore Java POS

    Xstore Java POS is an elegantly simple solution, yet ultimately flexible, fast, and powerful. More than simply a point-of-sale, it is a complete point-of-service, empowering your staff to provide exemplary service and maintain loyalty among your customers. It also offers a wide range services at the point-of-sale while securing your customer's sensitive data and helping you comply with industry privacy standards.

    Download the Xstore Data Sheet

    Visit the Xstore Product Page

  • Retail J

    Retail J is an adaptable POS solution with central estate management capabilities for an integrated and international retail strategy. Retail J allows configurable options to fit global markets, including language and currency customization.

    Download the Retail J Datasheet

    Visit the Retail J Product Page

  • Kachng

    Kachng is cloud technology with rich POS functionality and business controls. Kachng provides a full mobile experience for the store associate and simplifies a retailer's infrastructure empowering retailers to worry less about technology and focus more on serving their customers.

    Download the Kachng Data sheet

    Visit the Kachng Product Page

  • miStore Mobile POS

    miStore Mobile POS provides retailers with greater flexibility to serve customers by operating on Apple iOS devices, such as iPods, iPads and iPhones. miStore offers POS functionality with connectivity to your complete suite of back-office applications.

    Download the miStore Data Sheet

    Visit the miStore Product Page

  • Tradewind

    Tradewind Retail POS has the power and resiliency to run higher volume sales and connect to your entire enterprise with astonishing ease. Tradewind helps you manage aggressive volume with exceptional attention to customer satisfaction.

    Download the Tradewind Data Sheet

    Visit the Tradewind Product Page

  • CWStore

    CWStore is a modular POS system and back office solution that streamlines the transaction process and tightly integrates with direct commerce solutions for a complete cross-channel operation.

    Download the CWStore Data Sheet

    Visit the CWStore Product Page

  • Store 21

    Store21 is a powerful POS software system ideal for specialty retailers. The solution empowers employees with vital information pertaining to the customer and the sale. Store21 automates and streamlines transaction functions while giving managers new tools and additional control.

    Download the Store 21 Data Sheet

    Visit the Store 21 Product Page

  • ARS POS

    ARS POS is a function-rich POS solution addressing the point of sale and back office needs of retailers and convenience stores in Latin America.

    Visit the ARS POS Product Page

  • LUCAS POS

    LUCAS POS is a POS and store management system specifically designed for retailers. The solution is proven both on a local and international level, supports multiple languages, features a user-friendly, intuitive interface, scaleable, can easily be adapted to changing needs and offers highly effective customer loyalty functions.

    Download the Lucas Data Sheet

    Visit the LUCAS POS Product Page

E-commerce

  • Open Commerce Platform

    Open Commerce Platform (OCP) is the industry-leading direct commerce platform for business-to-consumer, business-to-business, mobile, order management, and call center commerce solutions. OCP leverages decades of experience from successful implementations for clients such as Cabela's, Charming Shoppes, Eddie Bauer, Meijer, Vera Bradley, Whirlpool and more.

    Download the OCP Data Sheet

    Visit the OCP Product Page

  • eOne Web Commerce

    eOne Web Commerce solution offers retailers, manufacturers, and distributors the platform and functionality required to be a successful online and cross-channel company. The eOne integrated applications suite provides all of the functionality you need to deliver a world class web site, plus gives you the tools to easily interface with your back office applications.

    Download the eOne Data Sheet

    Visit the eOne Product Page

Loyalty & CRM

  • Relate Retail CRM

    Relate Retail CRM is a retail specific, customer relationship marketing (CRM) solution that unifies marketing planning and management, while providing the tracking tools your marketing team needs to effectively manage your marketing initiatives. From initial analysis, through implementation, execution, and evaluation of results, Relate lets you build and manage an unlimited number of campaigns and promotional activities from your corporate headquarters to store level. You can manage customer names and histories, operate stored value programs, issue loyalty points, build and stratify segments, and launch and measure targeted campaigns all within one application. Relate is flexible and modular allowing you to choose the most appropriate configurations for your business needs.

  • Relate Clienteling

    Clienteling empowers associates to deliver a high-quality shopping experience to their valued customers. This module contains valuable functionality to manage the entire clienteling process and management tools to provide high-level views across the enterprise.

  • Relate Account Management

    The Account Management module encompasses all store value functions including three balance types: Tender, Points, and Awards. It gathers and records information from all customer card-based transaction used on any channel to give you the true value of a customer.

  • Relate Customer Management

    This module stores the data specific to each customer: contact info, purchase activity, and transaction history. It rolls up transaction detail to maintain key recency, frequency and monetary statistics (RFM) for each customer.

  • Relate Campaign Management

    Relate Campaign Management provides a comprehensive framework for designing, executing, and analyzing a broad array of retail promotional activities including product promotions, coupons, and informational messaging.

  • Relate Email

    Relate Email is an enterprise-wide customer marketing system with a centralized real-time database. Data gathered from any Relate module can be used to craft and deploy targeted email campaigns.

  • Relate Gift Registry

    The Gift Registry module allows the retailer to capture and leverage the wealth of valuable data that is generated around gift giving events. Relate Gift Registry is designed to integrate all points of interaction regardless of sales channel or device.

  • Relate Loyalty Management

    Relate provides a flexible framework that can support a wide variety of loyalty programs. Loyalty program members can earn points based on item, value, or quantity giving you flexibility in rewarding customers and encouraging additional purchases.

  • Relate Segment Management

    Relate delivers maximum strategic value with a flexible and powerful approach to customer segmentation. With no help from IT, associates can easily build a segment portfolio to monitor a key group of customers and receive updates through automatic trending.

    Download the Relate Retail CRM Data Sheet

    Download the Email Data Sheet

    Download the Clienteling Data Sheet

    Download the Account Management Data Sheet

    Download the Customer Management Data Sheet

    Download the Campaign Management Data Sheet

    Download the Gift Registry Data Sheet

    Download the Loyalty Management Data Sheet

    Download the Segment Management Data Sheet

    Visit the Relate Retail CRM Product Page

Order Management

  • CWSerenade Java Order Management

    CWSerenade offers a fully integrated suite of modules for managing all aspects of retail transactions, including order management, fulfillment, warehousing/inventory control, customer service, merchandising, marketing, and finance.

    Download the CWSerenade Data Sheet

    Visit the CWSerenade Product Page

  • Locate Cross-channel Inventory Broker

    Locate Cross-channel Inventory Broker software solution addresses this critical business challenge by providing a gateway for retailers to immediately identify and view inventory availability across all sales channels and distribution centers at any time and from any point-of-service.

    Download the Locate Data Sheet

    Visit the Locate Product Page

Merchandise & Supplier Management

  • Merchandise Planning

    Seamlessly link your strategic multichannel planning to your range and open to buy management with Merchandise Planning. The Merchandise Planning software solution is a decision support tool providing a range of optional customer-focused modules for pre-season and in-season merchandise plans, assortment plans and allocation execution solutions to help retailers increase sales, reduce costs and markdowns, balance localized needs and enhance the overall customer experience.

    Download the Merchandise Planning Data Sheet

    Visit the Merchandise Planning Product Page

  • Product Information Manager

    Product Information Manager (PIM) consolidate all of the product information and images into a single repository. Product Information Manager updates every interfaced system automatically, improving data quality and eliminating opportunities for error. Since authorized users enter product information only once and maintain it centrally, workflow improves in all aspects of your business. Buyers can invest more time in finding distinctive merchandise and negotiating better terms. Marketers do not need to cross-check product, pricing or markdown information. Contact center representatives are assured of providing the most consistent product information to callers and web shoppers. Store associates provide better service to customers who have pre-shopped online.

    Download the PIM Data Sheet

    Visit the PIM Product Page

Loss Prevention

  • XBRi Ingenium

    XBRi Ingenium is the latest innovation in the XBR family. XBRi Ingenium is an intuitive, intelligent and global analytical reporting solution that is designed to quickly identify suspicious trends, transactions and other data anomalies. XBRi allows easy user access, dynamic functionality and forensic analysis to make more informed decisions with timely, data-driven answers to your business questions.

    Download the XBRi Ingenium Data Sheet

    Visit the XBRi Ingenium Product Page

  • XBR

    XBR Loss Prevention and Store Analytics solution is the world’s most widely used loss prevention and store data analysis tool. It goes into action quickly, using exception based reporting methods to easily identify, track, and respond to store events—everything from highest sale by an associate to a potentially fraudulent return. It can be used by corporate staff and field personnel alike through flexible access.

    Download the XBR Data Sheet

    Visit the XBR Product Page

  • XBR Loss Prevention for Hospitality

    XBR Loss Prevention for Hospitality goes into action quickly, using exception based reporting methods to easily identify, track, and respond to location-level events—everything from voids and employee meals to closed checks that were reopened. XBR Loss Prevention has an immediate impact on profitability, operational efficiency, and employee productivity.

    Download the XBR Hospitality Data Sheet

    Visit the XBR Product Page

Analytics

  • Balance Sales Audit

    Balance is an exception based sales auditing tool that improves productivity, accountability, and data integrity of your retail operations. Balance improves the speed and efficacy of transactional data audits by identifying daily problem areas for each store. With Balance, you can find the stores with the most grievous problems first, and address those problems directly, rather than relying on random field audits to uncover issues. Balance identifies the erroneous transactions for the sales auditors, and enables them to make the necessary changes to avoid moving poor quality data into financial systems. Balance also has reconciliation tools for bank deposits and other tenders.

    Download the Balance Data Sheet

    Visit the Balance Product Page