MICROS software solutions help build your retail business through improved performance in all of your channels: store, web, direct commerce, and mobile. These best-in-class solutions connect the dots for cross-channel commerce.
- Point of Sale
- Loyalty & CRM
- Order Management
- Merchandise & Supplier Management
- Loss Prevention
Point of Sale
Xstore Java POS
Xstore Java POS is an elegantly simple solution, yet ultimately flexible, fast, and powerful. More than simply a point-of-sale, it is a complete point-of-service, empowering your staff to provide exemplary service and maintain loyalty among your customers. It also offers a wide range services at the point-of-sale while securing your customer's sensitive data and helping you comply with industry privacy standards.
Retail J is an adaptable POS solution with central estate management capabilities for an integrated and international retail strategy. Retail J allows configurable options to fit global markets, including language and currency customization.
Kachng is cloud technology with rich POS functionality and business controls. Kachng provides a full mobile experience for the store associate and simplifies a retailer's infrastructure empowering retailers to worry less about technology and focus more on serving their customers.
miStore Mobile POS
miStore Mobile POS provides retailers with greater flexibility to serve customers by operating on Apple iOS devices, such as iPods, iPads and iPhones. miStore offers POS functionality with connectivity to your complete suite of back-office applications.
Tradewind Retail POS has the power and resiliency to run higher volume sales and connect to your entire enterprise with astonishing ease. Tradewind helps you manage aggressive volume with exceptional attention to customer satisfaction.
CWStore is a modular POS system and back office solution that streamlines the transaction process and tightly integrates with direct commerce solutions for a complete cross-channel operation.
Store21 is a powerful POS software system ideal for specialty retailers. The solution empowers employees with vital information pertaining to the customer and the sale. Store21 automates and streamlines transaction functions while giving managers new tools and additional control.
ARS POS is a function-rich POS solution addressing the point of sale and back office needs of retailers and convenience stores in Latin America.
LUCAS POS is a POS and store management system specifically designed for retailers. The solution is proven both on a local and international level, supports multiple languages, features a user-friendly, intuitive interface, scaleable, can easily be adapted to changing needs and offers highly effective customer loyalty functions.
Open Commerce Platform
Open Commerce Platform (OCP) is the industry-leading direct commerce platform for business-to-consumer, business-to-business, mobile, order management, and call center commerce solutions. OCP leverages decades of experience from successful implementations for clients such as Cabela's, Charming Shoppes, Eddie Bauer, Meijer, Vera Bradley, Whirlpool and more.
eOne Web Commerce
eOne Web Commerce solution offers retailers, manufacturers, and distributors the platform and functionality required to be a successful online and cross-channel company. The eOne integrated applications suite provides all of the functionality you need to deliver a world class web site, plus gives you the tools to easily interface with your back office applications.
Loyalty & CRM
Relate Retail CRM
Relate Retail CRM is a retail specific, customer relationship marketing (CRM) solution that unifies marketing planning and management, while providing the tracking tools your marketing team needs to effectively manage your marketing initiatives. From initial analysis, through implementation, execution, and evaluation of results, Relate lets you build and manage an unlimited number of campaigns and promotional activities from your corporate headquarters to store level. You can manage customer names and histories, operate stored value programs, issue loyalty points, build and stratify segments, and launch and measure targeted campaigns all within one application. Relate is flexible and modular allowing you to choose the most appropriate configurations for your business needs.
Clienteling empowers associates to deliver a high-quality shopping experience to their valued customers. This module contains valuable functionality to manage the entire clienteling process and management tools to provide high-level views across the enterprise.
Relate Account Management
The Account Management module encompasses all store value functions including three balance types: Tender, Points, and Awards. It gathers and records information from all customer card-based transaction used on any channel to give you the true value of a customer.
Relate Customer Management
This module stores the data specific to each customer: contact info, purchase activity, and transaction history. It rolls up transaction detail to maintain key recency, frequency and monetary statistics (RFM) for each customer.
Relate Campaign Management
Relate Campaign Management provides a comprehensive framework for designing, executing, and analyzing a broad array of retail promotional activities including product promotions, coupons, and informational messaging.
Relate Email is an enterprise-wide customer marketing system with a centralized real-time database. Data gathered from any Relate module can be used to craft and deploy targeted email campaigns.
Relate Gift Registry
The Gift Registry module allows the retailer to capture and leverage the wealth of valuable data that is generated around gift giving events. Relate Gift Registry is designed to integrate all points of interaction regardless of sales channel or device.
Relate Loyalty Management
Relate provides a flexible framework that can support a wide variety of loyalty programs. Loyalty program members can earn points based on item, value, or quantity giving you flexibility in rewarding customers and encouraging additional purchases.
Relate Segment Management
Relate delivers maximum strategic value with a flexible and powerful approach to customer segmentation. With no help from IT, associates can easily build a segment portfolio to monitor a key group of customers and receive updates through automatic trending.
CWSerenade Java Order Management
CWSerenade offers a fully integrated suite of modules for managing all aspects of retail transactions, including order management, fulfillment, warehousing/inventory control, customer service, merchandising, marketing, and finance.
Locate Cross-channel Inventory Broker
Locate Cross-channel Inventory Broker software solution addresses this critical business challenge by providing a gateway for retailers to immediately identify and view inventory availability across all sales channels and distribution centers at any time and from any point-of-service.
Merchandise & Supplier Management
Seamlessly link your strategic multichannel planning to your range and open to buy management with Merchandise Planning. The Merchandise Planning software solution is a decision support tool providing a range of optional customer-focused modules for pre-season and in-season merchandise plans, assortment plans and allocation execution solutions to help retailers increase sales, reduce costs and markdowns, balance localized needs and enhance the overall customer experience.
Product Information Manager
Product Information Manager (PIM) consolidate all of the product information and images into a single repository. Product Information Manager updates every interfaced system automatically, improving data quality and eliminating opportunities for error. Since authorized users enter product information only once and maintain it centrally, workflow improves in all aspects of your business. Buyers can invest more time in finding distinctive merchandise and negotiating better terms. Marketers do not need to cross-check product, pricing or markdown information. Contact center representatives are assured of providing the most consistent product information to callers and web shoppers. Store associates provide better service to customers who have pre-shopped online.
XBRi Ingenium is the latest innovation in the XBR family. XBRi Ingenium is an intuitive, intelligent and global analytical reporting solution that is designed to quickly identify suspicious trends, transactions and other data anomalies. XBRi allows easy user access, dynamic functionality and forensic analysis to make more informed decisions with timely, data-driven answers to your business questions.
XBR Loss Prevention and Store Analytics solution is the world’s most widely used loss prevention and store data analysis tool. It goes into action quickly, using exception based reporting methods to easily identify, track, and respond to store events—everything from highest sale by an associate to a potentially fraudulent return. It can be used by corporate staff and field personnel alike through flexible access.
XBR Loss Prevention for Hospitality
XBR Loss Prevention for Hospitality goes into action quickly, using exception based reporting methods to easily identify, track, and respond to location-level events—everything from voids and employee meals to closed checks that were reopened. XBR Loss Prevention has an immediate impact on profitability, operational efficiency, and employee productivity.
Balance Sales Audit
Balance is an exception based sales auditing tool that improves productivity, accountability, and data integrity of your retail operations. Balance improves the speed and efficacy of transactional data audits by identifying daily problem areas for each store. With Balance, you can find the stores with the most grievous problems first, and address those problems directly, rather than relying on random field audits to uncover issues. Balance identifies the erroneous transactions for the sales auditors, and enables them to make the necessary changes to avoid moving poor quality data into financial systems. Balance also has reconciliation tools for bank deposits and other tenders.