Cross-Channel Order Broker Solution

MICROS-Retail Locate provides real-time visibility of inventory availability across all retail channels and distribution centers from any point of service. With Locate, sales associates and call center representatives are empowered to complete the transaction immediately, even if the merchandise is out of stock in that particular point-of-service. With a chainwide view of inventory at their fingertips, associates can quickly and easily propose delivery alternatives, such as direct shipment to the customer from another location or an in-store pick-up.

Features of Locate:

• Real-time, rules-based flexibility
• Operates as an out-of-the-box software product
• Integrates point-of-sale, order management, and website inventory visibility
• Configurable to meet your requirements
• Minimizes the administration time to locate merchandise through conventional means

Benefits of Locate:

• “Save the sale” through endless aisle technology
• Provide loyalty-building customer service
• Handle transactions qickly
• Reduce overhead by eliminating manual send-sale and inter-store transvaers
• Improve customer loyalty and satisfaction

Easy configuration and connection

The Locate software solution connects disparate inventory sources and integrates easily with your existing retail software applications. With real-time, rules-based flexibility, Locate is easily adaptable to your business processes. For instance, you can configure the default selections for fulfillment from other stores or warehouse locations based on customized criteria such as highest inventory levels or closest store. And because it is in sync with the way you do business, Locate improves chainwide administrative efficiency.

See how MICROS-Retail Locate will help you deliver an exceptional customer experience. Download the Locate information sheet here. You can also view a Locate demonstration and web seminar here.

Connecting the dots for cross-channel commerce

MICROS-Retail develops solutions for all your channels, enabling cross-channel sales and allowing you to share information without barriers. Furthermore, the solutions are written so that they easily integrate with legacy systems. Contact us to learn more about MICROS