Order Management and Cross-channel Retailing

MICROS-Retail CWDirect Order Management is a powerful software solution that enables cross-channel retailers to access a unified view of multi-channel customer activity whether they transact from stores, Web, catalog, call center, kiosk, or mobile devices.

Streamline operations and delight your customers

MICROS-Retail CWDirect multi-channel OMS offers a robust, scalable architecture that streamlines the order management, fulfillment, and customer service operations for retailers that process hundreds of thousands to millions of transactions per year. In addition to enhancing the customer experience and increasing customer satisfaction, CWDirect is designed to help reduce operating costs, facilitate better decision making, and accelerate time-to-market for new products.

See how MICROS-Retail CWDirect delivers true cross-channel retail management across all customer touch points. Download the data sheet.

Features of CWDirect:

• Integrated suite of applications manages the entire transaction lifecycle
• Offers real time visibility of throughout the fulfillment and billing process
• Interfaces to your call center and eCommerce site for true multi-channel comerce

Benefits of CWDirect:

• Streamline order management
• Improve warehouse management and fulfillment
• Integrate marketing, customer transaction, and customer service channels
• Leverage real-time operational visibility and access to customer transaction data
• Customize and automate workflow for event management
• Support customer self-service, including order changes, tracking, and return authorizations
• Integrate with leading retail/distribution applications, including: logistics, finance, tax reporting, and credit card authorization
• Proven zero-defect performance in high-traffic environments

Connecting the dots for cross-channel commerce

MICROS-Retail develops solutions for all your channels, enabling cross-channel sales and allowing you to share information without barriers. Furthermore, the solutions are written so that they easily integrate with legacy systems. Contact us to learn more about MICROS-Retail cross-channel solutions for store, mobile, direct, and web.