Drop-ship Supply Chain

MICROS-Retail CWCollaborate provides a highly interactive web-based environment that enables retailers and their supply chain partners to share the purchase, customer, shipping, and delivery information needed to support drop-ship and other third party fulfillment of customer orders—all while maintaining superior customer service. With CWCollaborate, retailers and vendors can easily communicate, send and receive documents, and share time-sensitive information across the supply chain. Merchandise coming from third parties will be branded as your own on the packing slips and documentation and your customers can enjoy a seamless and efficient experience.

Streamline the drop-ship process

CWCollaborate automates and streamlines every phase of the drop-ship order process, including fulfillment, customer service, payment, and returns. The flexible architecture enables you to do business with suppliers of any size and maintain a current and complete view of the transaction throughout the order lifecycle, without the high cost of EDI or complex point-to-point system integrations.

CWCollaborate Benefits:

• Reduce cost per transaction for drop-ship order fulfillment
• Gain complete visibility of order status throughout the fulfillment process
• Maintain consistent branding on customer-facing documentation, including packing slips
• Provide visibility of critical business metrics, including vendor performance history and order aging statistics
• Streamline operational workflow from point-of-sale through delivery to customer
• Minimize technical requirements and provide consistent and standardized means of interaction with fulfillment partners

See how MICROS-Retail CWCollaborate can provide you and your suppliers with a business advantage in an increasingly competitive retail environment. Download the data sheet here.